Explore answers to common queries about our services for quick solutions and insights.

Points, Stamps and Rewards Memberships, Recurring Payments

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  • Loyalty
  • Subscriptions

Digital Loyalty

What kind of loyalty program can I run with Loyalzoo?
Loyalzoo supports loyalty points-based or stamp-based programs. Points can be given based on the order value and stamps can be category or item specific.

Loyalzoo also supports prime-style loyalty programs, where customers pay a recurring fee to enjoy special benefits!

Set up your own memberships and subscriptions and generate guaranteed recurring revenue.

What do I need in my store to run Loyalzoo?
The Loyalzoo software runs on all computers, tablets or smartphones and most touchscreen tills/EPOS terminals. You will also need a stable internet connection. We recommend using broadband/WiFi, although a stable 3G connection will work too.

What do I get with a Loyalzoo plan?
A Loyalzoo subscription:

What about customer and transaction data? Who owns it?
Your customer list belongs to you. You can always download it, and access it via your admin area as long as you have an active merchant account with Loyalzoo. Customer details, such as their name, photo and contacts, are also yours to use, but are shared with other merchants who transact with the same customer. However, the transactional data and points between you and your customers are yours only. No data is fed into other third-party systems without your consent.

How long does it take to activate my account?
As soon as you have completed the signup form, you will be up and running. You will be able to create your loyalty programs (based on points or stamps) immediately.

Your store will be visible to your customers within the Loyalzoo app as soon as you create your loyalty/rewards program.

How do Loyalzoo promotions differ from my loyalty rewards?
Your Loyalzoo loyalty program is the essential part of your rewards scheme, and it is meant to incentivise repeat business. Examples are “buy 8 coffees get one free” and “get 20% off after spending £100”.

Loyalzoo promotions are time-limited offers, such as “get 30% off any main course next week Mon to Fri” and “join us for Christmas drinks this Friday at the Jolly Gardener”. Promotions can be set to last up to two weeks, and your customers will be notified via text, email or push notification.

Can I send more promotion messages than the ones allowed in my plan?
You can upgrade your plan by contacting us.

Can I import data from a competing loyalty product?
Yes. Just send us a spreadsheet or CSV file with customer details and points balance from your previous loyalty system, and we’ll import the data for you.

Are there any setup fees or other extra charges, such as sales tax or VAT?
We charge no setup fees, and our monthly price includes everything. UK VAT (value-added tax) is charged on top of our prices only for UK customers.

Subscriptions

What payment gateways can I process recurring payments with?
By default, recurring payments will be processed by Stripe. If you would like to use a different payment processor, please get in touch.

Are there any extra charges?
We charge no setup fees, and our monthly price includes everything. UK VAT (value added tax) is charged on top of our prices only for UK customers. Any processing fees for recurring payments will come from your payment processor.

What do I need in-store to run Loyalzoo?
The Loyalzoo software runs on all computers, tablets or smartphones and most touchscreen tills/EPOS terminals. You will also need a stable internet connection. We recommend using broadband/WiFi, although a stable 3G connection will work too.

What kind of membership can I run with Loyalzoo?
It depends on your business. For example, a restaurant can run a wine club with a monthly subscription, a hair salon can offer unlimited hair cuts for a fixed monthly fee, a retailer can offer free delivery for a monthly or annual fee, a cafeteria could offer 50% off every time for a weekly subscription, and a car wash can offer unlimited washes for a monthly fee. Subscription programs change consumer behaviour to make sure your business is the default choice when customers purchase. Subscription services suit any business model.

Can I import data from another recurring payments platform?
Yes. Just send us a spreadsheet or CSV file with customer details, and we’ll import the data for you. To transfer payment card details, the process is a bit more complex as it needs to follow a PCI-compliant process. Please get in touch for details.

How long does it take to activate my account?
As soon as you have completed the signup form, and setup your payment gateway in the admin dashboard, you will be good to go. You will be able to register members, store payment cards and trigger automated or manual charges immediately.

Who owns customer and transactional data?
Your customers list belongs to you, you can always download it, and you have access to it via your admin area until you have an active merchant account with Loyalzoo. Customer details, such as their name, photo and contacts, are also yours to use, but are shared with other merchants who transact with the same customer. However, the transactional data between you and your customers are yours only. No data is fed into other third-party systems without your consent.